Walk-Ins, Appointments, Lobby Information

Effective July 1, 2025, BHA has re-opened but still has an appointment-only policy for participants who wish to speak to their Housing Specialist in person.

Why is BHA requiring me to schedule an appointment to see my Housing Specialist?
BHA is committed to providing excellent customer service. We have examined every aspect of our process and are making improvements where needed. Many Housing Authorities require appointments if a participant wishes to speak to a Housing Specialist in person. This model will allow your Housing Specialist to be better prepared and focused on your situation when they speak with you.

BHA wants to ensure that you get the dedicated time you deserve. We serve hundreds of households and have found that this change will allow us to serve everyone more effectively and in a timely manner.

I’ve always been able to drop by during business hours to talk to my Housing Specialist. Why is this changing?
BHA wants to ensure that you get the dedicated time you deserve. We serve hundreds of households and have found that this change will allow us to serve everyone more effectively and in a timely manner.

How do I schedule an appointment?
Please contact your Housing Specialist directly by phone or email to request an appointment.

Is there an option to meet with my Housing Specialist virtually?
Yes, please contact your Housing Specialist to set up a virtual meeting. You will need a desktop computer, laptop, tablet or mobile phone with an internet connection or data to be able to select this option.

Do I need to set up an appointment every time I have a question for my Housing Specialist?
You are encouraged to call or email your Housing Specialist to ask questions. Not every question will require an in-person meeting.

If you wish to talk to someone in person and need assistance with your paperwork, please schedule an appointment.

Can I drop off paperwork without scheduling an appointment?
Yes, participants can drop off paperwork in the drop box by the front door at our main office. This is checked frequently throughout the day.

Does this impact my housing in any way?
No, there is no impact on your housing; the only change you will experience is that appointments must be scheduled to meet with your Housing Specialist in person.

What if I have a general question (moving, what paperwork BHA is asking for, etc.?)
BHA encourages you to contact your Housing Specialist by phone or email first to ask general questions. If you still want to ask someone in person, you will need to make an appointment.